I was introduced to the amazing work of singer/songwriter Natalie Hemby* during the 2010 holiday season when Target used her song “Perfect Gift” in one of their commercials. I was hooked. I immediately went to google to find out who she was and where I could find more of her music. The who was pretty simple but the where proved … Read More
Last night my beloved Yankees were eliminated from the playoffs by the Houston Astros…and I guess I’m okay with that. A few years ago I would have been really upset, but today I have a somewhat healthier perspective. Would I have preferred to watch the Yankees win and advance? Absolutely, but the days of my emotions being influenced by a … Read More
There is no such thing as “just business” because the way we go about our business – and the way we take care of the people we serve – says a lot about who we are as people.
To attempt to excuse our actions toward other humans because it’s “just business” is simply inexcusable.
It was just me, a pen, and a pad of paper, sitting quietly a dimly-lit hotel room. It was a couple hours before I would be facilitating a customer service session with leaders from a major medical facility in Anchorage and I was struggling to find the missing ingredient that would tie everything together. Ugh. I was frustrated. I felt … Read More