2013 was completely ridiculous

This time last year I wasn’t who I am today. Not even close. That’s your fault. If you had suggested during last year’s New Year’s Eve party that much of what has transpired in the past 52 weeks was even remotely possible, I would have laughed at you. Hahahahaha. LOL. But it happened. Date-Line Digital Printing was named as the … Read More

I Don’t Think I’m Afraid Anymore

In 5 years, probably less, I’ll watch the video that accompanies this post and see the beta version of the talk that I will be giving to audiences much larger than I am able to dream about now. Watching it will make me feel a little embarrassed, but I will be happy that it exists because it will serve as … Read More

Customer service is the new black

I had the distinct privilege of speaking at yesterday’s Public Relations Society of America (PRSA) luncheon in Fairbanks, Alaska about a topic that is near and dear to me: customer service. In a heartfelt talk entitled “Customer Service Is The New Black” (thanks to Hannah Blankenship for providing the great title), I shared about the unusual place I developed my … Read More

I need you to freak the hell out

This is a call to get dangerous. Society wants to put you in a box so that you don’t upset the apple cart or make people uncomfortable, but I need you to make me uncomfortable. I need you to freak the hell out when everyone else wants you to be quiet. I need you to say the thing no one … Read More

Everything changes

Today I spent a couple hours with a roomful of really remarkable people at a retreat for development professionals at the University of Alaska Fairbanks. That would have been great enough, but I was also fortunate enough to spend a portion of that time sharing my thoughts on dealing with change. Below are the broad strokes from what I shared … Read More

6 Reasons to Say “No” (with Solveig Pedersen)

I’m not even going to pretend Solveig Pedersen (solandheart.com) isn’t one of my favorite people to talk to. She is such a sweet person and I love being able to share her insights with you guys via Skype interviews. I recently had the good pleasure of talking with Solveig about the importance of saying “no” when an opportunity doesn’t fit … Read More

Killing them with kindness is different than being kind

I posted the note above in a few social channels this morning and I received some questions asking for more info about what I meant, so here goes… The phrase “kill them with kindness” normally surfaces when someone is being rude to us and it suggests that the solution to this perceived attack is to respond with kindness. That’s really … Read More

Being Great Today Means Sharing What You Know

I am constantly asking my 6 year old daughter, with whom I share a home, to turn off lights in rooms she’s abandoned. It seems like an easy thing to remember but it just hasn’t clicked with her to flip that little white switch when she leaves a room. She’s a smart kid, so I suppose it’s entirely possible she … Read More

A new pair of shoes will not change your life

The Reebok “Live with Fire” commercial is beautiful and inspiring. Do me a favor and take 61 seconds to watch it. Pretty good, right? It makes you want to attempt a one-handed handstand, run a marathon, or start a dance crew. The only problem, as with most marketing messages, is that there is some crafty sleight of hand going on … Read More

4 ways to sabotage your very best work

This is a list of my favorite four ways to ensure that my very best work is never realized. Each of them seem simple to overcome (because in truth they are), but I struggle with them over and over again, so you’re not alone if they trip you up. Think too much Every project needs to be planned, but it’s … Read More

How to make the impossible, possible

When you encourage someone, you wield magical powers. Really, magical. Encouragement can change the trajectory of someone’s day, or even their life, because it makes the impossible, possible. It’s an act of influence, a gift only you can give. I don’t understand how telling someone their contributions are valuable, or that their work matters, makes such a difference, but I … Read More

Small is big

Last night I stepped off the treadmill a little weary from having run 78 miles. OK, that’s only sort of true. I did step off the treadmill, I was a little weary, and I did run 78 miles, just not all at once. In truth, the miles in question were logged over 26 separate 3-mile runs during a span of … Read More

The dirty little secret about intimidation

What if I don’t know what to say? What if they are wholly unimpressed with me? What if they just turn away and ignore my introduction? What if my shirt catches fire and I have to run away screaming? These are just a few of the thoughts running through my head when I’m faced with introducing myself to someone new, … Read More

Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!